Benefits of Field Service Solutions

In every organization, it takes a significant amount of effort, time and precision to efficiently manage a team of field force as it involves a lot of variables which till now was monitored and controlled by humans. The delays, miscommunication and incomplete information in this has made it less reliable and has now been overcome by the electronic databases which are now more successful in checking and eliminating human errors. There are technological solutions that assist in managing mobile workforce and field service operations which write off the discrepancies of the traditional processes. Field service management is one of the technologies.

A field service solution is a technology that automates the field operation of a team of service professionals through mobile systems. This system basically keeps track of various components of field operations beginning with inventory management, vehicle tracking to customer portals and more. It is a sophisticated solution that has changed the way the managers, service workers and customers interact with each other.

Field service solutions serve a lot of purposes and those purposes are discussed below -

• For dispatchers and schedulers - the right solution comes with varied modules, those module includes

1. Scheduling and planning tools that provide information like the sequence of tasks required to complete the order, available resources (human and technical) suitable for completing the order, a list of tasks currently allocated to technicians, resources available closest to the order site, etc.

2. Location-based services- the GIS-based Field service management tool lets us keep tabs with a combination of digital maps and mobile handsets with GPS or vehicle tracking equipment which further helps in finding a technician with the right skills and dispatch them to a client location in order to resolve any problem.

• For field service technicians -

1. Mobile access - The mobile field service management tools give you all the information that you need about an assigned task. All the details about your schedule like route plan, documentation, instructions, etc are easily available and accessible.

2. Optimization tools -  It is an optimization tool that strikes the balance between expenses, resources, and benefits. So this tool helps in driving the costs to the lowest level possible.

3. spare parts management - The field service technician creates a positive impression by arriving at the client’s premises with the right equipment and parts to do the job. The field service management predicts the nature and the solution of the problems, deploy its equipment and parts accordingly.

4. The base for Knowledge -  The field Service management has another benefit of providing quick and easy access to accumulated and shared knowledge. On the basis of a knowledge-based module, technicians are prepared by providing them written instructions and information.

These are the benefits that the best field service software provides. The field service solution is the best tool as it drives the company towards goal-achieving by focusing on the customers and automating the processes.  The field service management benefits in cost-saving, work optimizing, dispatch scheduling and outsourcing.